Contact Human Resources

For general benefits questions, please contact benefits@mit.edu, or call 617-253-6151; if you are an employee at Lincoln Laboratory, please contact benefits@ll.mit.edu or call 781-981-7055. See additional contact options below.

Health Plans
If your question is about:	Contact
Billing for services through MIT Traditional Health Plan	MIT Medical PCPs: See Patient Billing or call 617-258-5336.
Billing for services through the MIT Choice Plan	For MIT Medical PCPs, see Patient Billing. For HMO Blue New England PCPs, call 1-800-882-1093.
Claims or referrals through the MIT Traditional Plan	Visit MIT Medical Claims and Member Services, email mservices@med.mit.edu, or call 617-253-5979.
Claims or referrals through the MIT Choice Plan	For MIT Medical PCPs, visit MIT Medical Claims and Member Services, email mservices@med.mit.edu or call 617-253-5979. For HMO Blue New England PCPs, call 1-800-882-1093.
Selecting a primary care provider for both plans	For a list of MIT Medical providers, visit MIT Medical or call 617-253-5979. To choose a PCP in the Blue Cross Blue Shield HMO Blue New England network, log in to the Blue Cross Blue Shield of Massachusetts website and use Find a Doctor to see doctors in your network. For further assistance, contact the Blue Cross Blue Shield Member Service Center at 1-800-882-1093.
Proof of insurance / coverage letters	Email MIT Benefits below if you need to obtain proof of insurance or termination of coverage..

Retirement
If your question is about:	Contact
The MIT Pension Plan	Visit PensionConnect for information on the MIT Pension Plan (also known as the Basic Retirement Plan), or to request estimates and distributions.  Current Employees  Former Employees / Retirees Or call the MIT Pension Service Center:   For callers in the U.S., Canada and Mexico: dial 855-464-8736 (855-4MITPEN) from 9am to 7pm EST. For overseas callers (outside of U.S., Canada or Mexico): dial 858-703-3281 from 9am to 7pm EST.
The MIT Supplemental 401(k) Plan	Get information about your account at Fidelity NetBenefits.

Work and Life Programs
If your question is about:	Contact
The MIT Center for WorkLife and WellBeing Seminar Series, educational support, child care and parenting support, elder care support, MIT MyLife Services employee assistance program, or general work-life support	Visit Work & Life or contact the MIT Center for WorkLife and WellBeing.

Other
If your question is about:	Contact
Life events (marriage, birth or adoption, spouse or partner job loss, etc.)	Visit the Life Events website for the forms and information you'll need.
General benefits, including tuition assistance and all retiree benefits, on campus	Visit the MIT Benefits website for details about tuition assistance, life and other insurance, time off and leaves, and more. Or fill out the contact form below or call 617-253-6151 or toll-free at (855) 253-6151.
General benefits, Lincoln Laboratory	Email benefits@ll.mit.edu or call 781-981-7055.
Flexible spending accounts (FSAs)	MIT's FSAs are administered by HealthEquity (formerly WageWorks). On their site, you can choose to log in to either WageWorks or HealthEquity. If you have previously used a WageWorks account to log in, you can continue to log into WageWorks for now. If you are new to HealthEquity/WageWorks, please set up a new account under HealthEquity. See login help. If you need more help, email us below, or call 617-253-6151 or toll-free at (855) 253-6151.

Current employees may view their benefits enrollment in Atlas at any time:

 View My Benefits

If you are an active employee, make changes to your MIT address, home address, phone and e-mail address in the Personal Information page under About Me in Atlas. You may use the Name Change form for name changes only.

Former employees may change their information here.

If your name is misspelled in the system:

Please contact the HR/Payroll office at payroll@mit.edu or by calling 617-253-4255.

If you need other help changing information in the MIT Directory, email the IS&T Service Desk.

Access to Atlas and MIT ID questions are managed by the IS&T Service Desk. Please contact them for assistance.

Employees with questions related to database roles and authorizations should contact business-help@mit.edu.

Timesheets, hours, salary, general questions: Contact the HR/Payroll Service Center: http://vpf.mit.edu/payroll, payroll@mit.edu or 617-253-4255.

W2s: The 2022 W-2 annual tax forms for active employees are now available in Atlas. See W-2 Forms and Other Tax Forms on the VPF website for details. 

If you are no longer employed at MIT, you can access your W-2 Form through ADP. See Payroll information and Tax Forms for Inactive and Retired Employees for instructions.

Direct deposit: Enroll or change your direct deposit settings in Atlas.

Vacation tracking: See our vacation tracking site or email hrpolicies@mit.edu.

Employee leaves: See our Employee Leaves site.

We have an email form just for you. MIT Touchstone login is required. 

Reminders:

• For employment verification or student loan forgiveness, request employment verification here or contact Payroll at payroll@mit.edu.
• W-2s, paychecks, or other payroll-related questions are handled through Payroll. See W-2 information or contact Payroll at payroll@mit.edu.
• Atlas or MIT Directory issues are handled through IS&T (see above).
• See above for help with address changes
• Contact your HRO directly for any issues affecting work, performance, reviews, training, hiring practices, leaves of absence, discipline, compensation, harassment or discrimination concerns, and so on. 
• For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly using our staff directory.

We receive an extremely high volume of requests and misdirected emails take longer to resolve, so we urge you to choose carefully.

 Send an email to Human Resources

Reach us using the email addresses below. 

These are partial addresses to prevent spam. You must fill in the rest of the address yourself, using the format name@mit.edu.

• Job applicants, open positions, questions about applying, trouble logging into the jobs portal, anything at all having to do with applying for jobs at MIT (remember to check the FAQs first): ats-help
• Benefits (health plans, tuition assistance, flexible spending accounts, insurance, life changes, enrollment, etc.): benefits
• Employment verification or loan forgiveness:  Request employment verification here or contact Payroll at payroll@mit.edu.
• W-2s for former employees: Here's how to access your W-2 or paystub after leaving MIT.
• Website issues: hrweb (NOT for jobs-related questions)
• For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly using our staff directory.
• Other or not sure: contact-hr (DO NOT USE for employment verification or loan forgiveness, instead use these: Request employment verification here or contact Payroll at payroll@mit.edu.)