Contact Human Resources

We're here to help. See below for health plan, retirement, and other benefits contacts, as well as where to go for name and address changes, employment verification, and more.

For All Benefits Questions

If you have a question about MIT's health plans, flexible spending accounts, retirement, life insurance, tuition and education plans, enrollment or changes, life events, or work and life programs, find the contact information you need here.

Benefits contact information

For general benefits questions, please contact, or call 617-253-6151; if you are an employee at Lincoln Laboratory, please contact or call 781-981-7055. See additional contact options below.

Health Plans
If your question is about: Contact

Patient claims/billing at MIT Health

See Patient Billing or call 617-253-5979.

Patient claims/billing for providers in the BCBS network

Contact BCBS Member Services at 1-888-376-0218.

Proof of insurance / coverage letters

If you need to obtain proof of insurance or termination of coverage, please email MIT Benefits at

If your question is about: Contact
The MIT Pension Plan

Visit PensionConnect for information on the MIT Pension Plan (also known as the Basic Retirement Plan), or to request estimates and distributions.

 Current Employees

 Former Employees / Retirees

Or call the MIT Pension Service Center:


  • For callers in the U.S., Canada and Mexico: dial 855-464-8736 (855-4MITPEN) from 9am to 7pm EST.
  • For overseas callers (outside of U.S., Canada or Mexico): dial 858-703-3281 from 9am to 7pm EST.
The MIT Supplemental 401(k) Plan

Get information about your account at Fidelity NetBenefits.

Work and Life Programs
If your question is about: Contact
The Work-Life Seminar Series, educational support, child care and parenting support, elder care support, MIT MyLife Services employee assistance program, or general work-life support

Visit Work-Life.

If your question is about: Contact
Life events (marriage, birth or adoption, spouse or partner job loss, etc.) Visit the Life Events website for the forms and information you'll need.
General benefits, including tuition assistance and all retiree benefits, on campus Visit the MIT Benefits website for details about tuition assistance, life and other insurance, time off and leaves, and more. Or fill out the contact form below or call 617-253-6151 or toll-free at (855) 253-6151.
General benefits, Lincoln Laboratory Email or call 781-981-7055.
Flexible spending accounts (FSAs) MIT's FSAs are administered by HealthEquity (formerly WageWorks). On their site, you can choose to log in to either WageWorks or HealthEquity. If you have previously used a WageWorks account to log in, you can continue to log into WageWorks for now. If you are new to HealthEquity/WageWorks, please set up a new account under HealthEquity. See login help. If you need more help, email us below, or call 617-253-6151 or toll-free at (855) 253-6151.

Current employees may view their benefits enrollment in Atlas at any time:

 View My Benefits

Job, Application, Open Position, and Employment Questions

Be sure you have read the Careers FAQ before getting in touch regarding MIT employment, as we are unable to respond to inquiries that are covered there. If your question is not covered in the FAQ, you may contact us below. 

Employment Verification and Loan Forgiveness

If you are an MIT employee who is applying for a loan or credit card, signing a lease, undergoing a background check, applying for student loan forgiveness, or otherwise need proof of employment or income, you or your lender must contact CCC Verify, MIT's employment verifier directly.

Request employment verification here or contact Payroll at

Do not contact Human Resources for verifying employment or loan forgiveness. 

Changes to your Personal Information

If you have a change to your name, home or work address, need a W-2, want to enroll in or change your direct deposit, or want to see vacation, sick, or leave time, visit the Personal Information Center.

 Personal Information Center

For Everything Else

Find Your HRO

MIT's Human Resources Officers (HROs) consult with employees and managers on issues affecting work, job performance, annual reviews, training, hiring practices, leaves of absence, discipline, compensation, harassment or discrimination concerns, layoffs, reorganizations, and conflict resolution. Find your HRO and get in touch.

Staff Directory

See our staff directory and learn about our areas of service. For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly.

Call Us

HR: 617-253-4252


  • Campus: 617-253-6151
  • Lincoln Laboratory: 781-981-7055

Email Us

We're ready to help. Start by choosing your employment status with MIT below. 

I am a current MIT employee

We have an email form just for you. MIT Touchstone login is required. 


We receive an extremely high volume of requests and misdirected emails take longer to resolve, so we urge you to choose carefully.

 Send an email to Human Resources

I am not a current MIT employee (job applicants, inactive, retirees, etc.)

Reach us using the email addresses below. 

These are partial addresses to prevent spam. You must fill in the rest of the address yourself, using the format

  • Job applicants, open positions, questions about applying, trouble logging into the jobs portal, anything at all having to do with applying for jobs at MIT (remember to check the FAQs first): ats-help
  • Name or address changes for former employees: See the Personal Information Center.
  • Benefits (health plans, tuition assistance, flexible spending accounts, insurance, life changes, enrollment, etc.): benefits
  • W-2s for former employees: Here's how to access your W-2 or paystub after leaving MIT.
  • Website issues: hrweb (NOT for jobs-related questions)
  • For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly using our staff directory.
  • Employment verification or loan forgiveness:  Request employment verification here or contact Payroll at
  • Other or not sure: contact-hr (DO NOT USE for employment verification or loan forgiveness)

Visit Us


Walk-in hours may be limited. Contact us to make an appointment. Our office is located on the 5th floor of Building NE49 (600 Technology Square) at the corner of Main and Portland streets. See location on a map.

NE49 Street Address
Building NE49-5000
600 Technology Square
Cambridge, MA 02139

NE49 Mailing Address
Building NE49-5000
77 Massachusetts Avenue
Cambridge, MA 02139

Lincoln Laboratory

Building S2-170
244 Wood Street
Lexington, MA 02420-9108 

MIT Lincoln Laboratory is located in Building S2-170 at 244 Wood Street, Lexington, Massachusetts, which is approximately 14 miles northwest of Boston. See location on a map.