Contact Human Resources

We're here to help. See below for health plan, retirement, and other benefits contacts, as well as where to go for name and address changes, employment verification, and more.

For All Benefits Questions

If you have a question about MIT's health and medical programs, flexible spending accounts, retirement, life insurance, tuition and education plans, enrollment or changes, life events, or work & life programs, find the contact info you need here.

Benefits contact information

For general benefits questions, please contact, or call 617-253-6151; if you are an employee at Lincoln Laboratory, please contact or call 781-981-7055. See additional contact options below.

Health Plans
If your question is about: Contact

Billing for services through MIT Traditional Health Plan

MIT Medical PCPs: See Patient Billing or call 617-258-5336.
Billing for services through the MIT Choice Plan
  • For MIT Medical PCPs, see Patient Billing.
  • For HMO Blue New England PCPs, call 1-800-882-1093.
Claims or referrals through the MIT Traditional Plan Visit MIT Medical Claims and Member Services, email, or call 617-253-5979.
Claims or referrals through the MIT Choice Plan
Selecting a primary care provider for both plans

For a list of MIT Medical providers, visit MIT Medical or call 617-253-5979.

To choose a PCP in the Blue Cross Blue Shield HMO Blue New England network, log in to the Blue Cross Blue Shield of Massachusetts website and use Find a Doctor to see doctors in your network.

For further assistance, contact the Blue Cross Blue Shield Member Service Center at 1-800-882-1093.

Proof of insurance / coverage letters

Email MIT Benefits below if you need to obtain proof of insurance or termination of coverage..

If your question is about: Contact
The MIT Pension Plan

Visit PensionConnect for information on the MIT Pension Plan (also known as the Basic Retirement Plan), or to request estimates and distributions.

 Current Employees

 Former Employees / Retirees

Or call the MIT Pension Service Center:


  • For callers in the U.S., Canada and Mexico: dial 855-464-8736 (855-4MITPEN) from 9am to 7pm EST.
  • For overseas callers (outside of U.S., Canada or Mexico): dial 858-703-3281 from 9am to 7pm EST.
The MIT Supplemental 401(k) Plan

Get information about your account at Fidelity NetBenefits.

Work and Life Programs
If your question is about: Contact
The MIT Center for WorkLife and WellBeing Seminar Series, educational support, child care and parenting support, elder care support, MIT MyLife Services employee assistance program, or general work-life support

Visit Work & Life or contact the MIT Center for WorkLife and WellBeing.

If your question is about: Contact
Life events (marriage, birth or adoption, spouse or partner job loss, etc.) Visit the Life Events website for the forms and information you'll need.
General benefits, including tuition assistance and all retiree benefits, on campus Visit the MIT Benefits website for details about tuition assistance, life and other insurance, time off and leaves, and more. Or fill out the contact form below or call 617-253-6151 or toll-free at (855) 253-6151.
General benefits, Lincoln Laboratory Email or call 781-981-7055.
Flexible spending accounts (FSAs) MIT's FSAs are administered by HealthEquity (formerly WageWorks). On their site, you can choose to log in to either WageWorks or HealthEquity. If you have previously used a WageWorks account to log in, you can continue to log into WageWorks for now. If you are new to HealthEquity/WageWorks, please set up a new account under HealthEquity. See login help. If you need more help, email us below, or call 617-253-6151 or toll-free at (855) 253-6151.

Current employees may view their benefits enrollment in Atlas at any time:

 View My Benefits

Job, Application, Open Position, and Employment Questions

Be sure you have read the Careers FAQ before getting in touch regarding MIT employment, as we are unable to respond to inquiries that are covered there. If your question is not covered in the FAQ, you may contact us below. 

Employment Verification and Loan Forgiveness

If you are an MIT employee who is applying for a loan or credit card, signing a lease, undergoing a background check, applying for student loan forgiveness, or otherwise need proof of employment or income, you or your lender must contact CCC Verify, MIT's employment verifier directly.

Request employment verification here or contact Payroll at

Do not contact Human Resources for verifying employment or loan forgiveness. 

For Other Inquiries

Address and name changes

If you are an active employee, make changes to your MIT address, home address, phone and e-mail address in the Personal Information page under About Me in Atlas. You may use the Name Change form for name changes only.

Former employees may change their information here.

If your name is misspelled in the system:

Please contact the HR/Payroll office at or by calling 617-253-4255.

If you need other help changing information in the MIT Directory, email the IS&T Service Desk.

Atlas, MIT IDs, and roles or permissions

Access to Atlas and MIT ID questions are managed by the IS&T Service Desk. Please contact them for assistance.

Employees with questions related to database roles and authorizations should contact

W-2s, timesheets, direct deposit, and other payroll matters

Timesheets, hours, salary, general questions: Contact the HR/Payroll Service Center: or 617-253-4255.

W2s: The 2022 W-2 annual tax forms for active employees are now available in Atlas. See W-2 Forms and Other Tax Forms on the VPF website for details. 

If you are no longer employed at MIT, you can access your W-2 Form through ADP. See Payroll information and Tax Forms for Inactive and Retired Employees for instructions.

Direct deposit: Enroll or change your direct deposit settings in Atlas.

Vacation tracking, sick leave, or time off

Vacation tracking: See our vacation tracking site or email

Employee leaves: See our Employee Leaves site.

For Everything Else

Find Your HRO

MIT's Human Resources Officers (HROs) consult with employees and managers on issues affecting work, job performance, annual reviews, training, hiring practices, leaves of absence, discipline, compensation, harassment or discrimination concerns, layoffs, reorganizations, and conflict resolution. Find your HRO and get in touch.

Staff Directory

See our staff directory and learn about our areas of service. For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly.

Call Us

HR: 617-253-4252


  • Campus: 617-253-6151
  • Lincoln Laboratory: 781-981-7055

Email Us

We're ready to help. Start by choosing your employment status with MIT below. 

I am a current MIT employee

We have an email form just for you. MIT Touchstone login is required. 


  • For employment verification or student loan forgiveness, request employment verification here or contact Payroll at
  • W-2s, paychecks, or other payroll-related questions are handled through Payroll. See W-2 information or contact Payroll at
  • Atlas or MIT Directory issues are handled through IS&T (see above).
  • See above for help with address changes
  • Contact your HRO directly for any issues affecting work, performance, reviews, training, hiring practices, leaves of absence, discipline, compensation, harassment or discrimination concerns, and so on. 
  • For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly using our staff directory.

We receive an extremely high volume of requests and misdirected emails take longer to resolve, so we urge you to choose carefully.

 Send an email to Human Resources

I am not a current MIT employee (job applicants, inactive, retirees, etc.)

Reach us using the email addresses below. 

These are partial addresses to prevent spam. You must fill in the rest of the address yourself, using the format

  • Job applicants, open positions, questions about applying, trouble logging into the jobs portal, anything at all having to do with applying for jobs at MIT (remember to check the FAQs first): ats-help
  • Benefits (health plans, tuition assistance, flexible spending accounts, insurance, life changes, enrollment, etc.): benefits
  • Employment verification or loan forgiveness:  Request employment verification here or contact Payroll at
  • W-2s for former employees: Here's how to access your W-2 or paystub after leaving MIT.
  • Website issues: hrweb (NOT for jobs-related questions)
  • For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly using our staff directory.
  • Other or not sure: contact-hr (DO NOT USE for employment verification or loan forgiveness, instead use these: Request employment verification here or contact Payroll at

Visit Us


Walk-in hours may be limited. Contact us to make an appointment. Our office is located on the 5th floor of Building NE49 (600 Technology Square) at the corner of Main and Portland streets. See location on a map.

NE49 Street Address
Building NE49-5000
600 Technology Square
Cambridge, MA 02139

NE49 Mailing Address
Building NE49-5000
77 Massachusetts Avenue
Cambridge, MA 02139

Lincoln Laboratory

Building S2-170
244 Wood Street
Lexington, MA 02420-9108 

MIT Lincoln Laboratory is located in Building S2-170 at 244 Wood Street, Lexington, Massachusetts, which is approximately 14 miles northwest of Boston. See location on a map.