Initial Steps

The Institute encourages the resolution of complaints through the informal resolution process.

Human Resources and the Institute Discrimination and Harassment Response (IDHR) office often recommend informal resolution as a first step in MIT’s complaint resolution process. Informal complaint resolution can often resolve concerns more quickly than a formal investigation while providing a resolution that is satisfying to both individuals.

See ways to informally resolve a complaint.

If you try an informal approach and it does not successfully resolve your concerns, you can later file an Incident Report with IDHR, a formal Complaint with IDHR, or request a formal Complaint with HR.

Senior Caregiving Newsletter

Work-Life offers a monthly newsletter, Senior Caregiving: Resources and Support for You and Your Family, specifically for individuals who are taking care of adults or elder loved ones. It features an article on caregiving from Bright Horizons, as well as MIT resources that can help support you and your family.