Thank an MIT Community Member: Submission #762

Submission information

Submission Number: 762

Submission ID: 30480

Submission UUID: 88668390-f04a-476a-ba43-9e13c6ef5d31

Submission URI: /form/webform-10058

Created: Sun, 04/11/2021 - 17:06

Completed: Sun, 04/11/2021 - 17:06

Changed: Mon, 04/12/2021 - 08:38

Remote IP address: 18.30.8.186

Submitted by: mchester@mit.edu

Language: English

Is draft: No

Webform: Thank an MIT Community Member

Submitted to: Thank an MIT Community Member

Your Name: Megan Chester
Your DLCI or Other Affiliation with MIT: Office of the President and EVPT
Person or Group You Would Like to Recognize: Mike Gallino
Department, Lab, or Center, or Other Affiliation with MIT: Office of the President and EVPT
Email Address: mgallino@mit.edu
Tell Us About It:
I am beyond appreciative to Mike for his responsiveness and troubleshooting. During the workweek Mike is always available and follows up on ticket submissions. Some technical difficulties started bubbling on a late Friday afternoon, and I realized on Saturday morning the issue was still persisting. I submitted a ticket hoping to address the issue first thing Monday morning. Mike responded within minutes of my ticket submission, addressed the department recognizing this was not an isolated issue, and offered to have a remote session with me. Thank you, Mike, for taking time out of your weekend to resolve this.