Register or Log In
Click “Sign Up” to create an account, and enter your MIT email address.
If you need assistance with registration or have questions, please call Bright Horizons at 833-243-5337.
To speak with an Adult and Elder Care Advisor:
- Sign up above (you must complete this step before reaching out to the Adult and Elder Care Advising team).
- Click “Add a Coach” on the sidebar menu and then click “Connect Now” – or call 833-243-5337 – to request a Care Advisor. Advisors are available Monday to Friday, 9 a.m. to 7 p.m. EST.
What Is It?
You can access free, unlimited, and confidential consultations with a dedicated Care Advisor to help you navigate your short- and long-term caregiving options. Your Care Advisor is a master’s-level social worker with expertise in the field of elder care and can provide you with personalized guidance and resources, make specialized referrals to local service providers, and facilitate family conference calls.
In addition, you will have access to:
- In-home assessments to determine a customized care plan based on your loved one’s needs.
- Legal and financial assistance including free initial consultations and discounted legal services.
- Digital tools including an online platform that serves as a secure hub for planning, communication, and coordination of tasks for everyone on the caregiving team.
Eligibility
Benefits-eligible MIT staff, faculty, and postdocs (associates and fellows) have access to Adult and Elder Care Advising at no cost.
Other Services Available Through Bright Horizons
MIT also offers backup adult care, as well as backup child care and enhanced family supports.
FAQs
How and when will I be assigned to a Care Advisor?
You can choose to engage with a Care Advisor immediately or at a later time. You also have complete discretion over what information a Care Advisor can view within the Bright Horizons platform. Once you’ve been assigned a Care Advisor, you will remain paired with this individual throughout your entire caregiving journey, unless you request a change.
On-site assessments
Who conducts on-site assessments? What are their qualifications?
When you request on-site assessment services and related assistance through Bright Horizons Elder Care, your Care Advisor will identify a local geriatric care expert certified by the Aging Life Care Association, one of the nation’s largest and most widely recognized trade associations for geriatric care professionals.
How does the on-site assessment work?
The local Aging Life Care Professional (ALCP) your Care Advisor identifies will contact you to coordinate an introductory call. During this call, the ALCP will review the assessment process, explain their background and qualifications, discuss expectations of how the on-site assessment will go, and explain what the resulting plan will cover.
The on-site assessment will likely take several hours and include interviews with your loved one and their caregivers, as well as a review of the living space. Once it’s complete, the ALCP will work with your Care Advisor to create a detailed care plan, including information regarding your loved one’s living arrangements.
What does the assessment cover?
The assessment can cover topics such as strategies for addressing declining mobility or cognitive function, recommendations on current and anticipated care needs, evaluation of the current living environment, proposal of any modifications required for your loved one’s safety and wellbeing, and many more.
Online tools
What is the Bright Horizons Elder Care platform?
The online platform is designed to serve as a hub for planning, communication, and coordination of care tasks for everyone on your caregiving team. Through the platform, you can create and manage a detailed daily caregiving schedule, assign tasks, send alerts to other caregivers about pending or past-due tasks, post updates, exchange messages or photos with other care team members, and securely store files or critical care information through the Safekeeper tool. You also have access to a resource library within your account.
Can I access the platform through a mobile app?
Yes, you can download the Bright Horizons Elder Care app right to your phone for quick, easy access to key discussions, important files, and more. Just search “Bright Horizons Elder Care” in the App Store or Google Play.
Who do I call if I need assistance with the online platform or mobile app?
Call Bright Horizons Adult and Elder Care Advising at 833-243-5337.
Have Questions or Need Help?
Call Bright Horizons Adult and Elder Care Advising at 833-243-5337.
