Unsung Hero
There is an individual at Endicott House in Dedham who has worked quietly, unobtrusively, and diligently for the past 10 years to provide the highest level of service to the conference center’s employees and customers. He cheerfully takes on additional assignments on request, and is distinguished by seeking any opportunity to contribute. As groundskeeper, he is responsible for maintaining and improving 25 acres of gardens and grounds, but it is not in his job description to carry luggage, set meeting rooms, remove snow from cars, or charge their batteries. He responds to any emergency, regardless of the hour or the department in need, going above and beyond on a daily basis. His coworkers appreciate the way he pitches in without hesitation, but it is they who must call it to the attention of their supervisors, because this hero flies under the radar.
He is respected by staff, supervisors, and clients for his work ethic and professionalism. For unremitting commitment to MIT, we present this Unsung Hero award to Tom Willard.