Thank an MIT Community Member: Submission #756

Your Name Anonymous

Your Department, Lab, or Center, or Other Affiliation with MIT Other

Other {Empty}

Person or Group You Would Like to Recognize William Adams

Department, Lab, or Center, or Other Affiliation with MIT Other

Other Research Lab of Electronics

Email Address {Empty}

Tell Us About It I support a very large, unique, and diverse population in the Research Lab of Electronics (RLE). Working from home during the past year, our community encountered numerous IT challenges, including certificate updates, syncing remote desktops to our home computers, creating an Outlook calendar and zoom meetings, setting up access for our graduate students to the community printers/scanners, and much more.

One specific instance of Bill going above and beyond was when I inadvertently deleted an important folder that carried two weeks' worth of data entry. This folder was critical to our Lab's research. By the time I realized what I had done, it was 5:35 pm on a Friday before a long weekend. I didn't expect an answer, but when I called Bill he answered and worked with us until we recovered this folder (which took over three hours!).

For this instance and all of Bill's continued assistance through the years, this note is a small token of my gratitude. Thank you, Bill!