Thank an MIT Community Member: Submission #749

Submission information

Submission Number: 749

Submission ID: 30100

Submission UUID: a44c6ae7-8e5f-4638-8742-fd9e2425c850

Submission URI: /form/webform-10058

Created: Thu, 03/11/2021 - 13:46

Completed: Thu, 03/11/2021 - 13:46

Changed: Thu, 03/11/2021 - 15:40

Remote IP address: 173.48.239.45

Submitted by: Anonymous

Language: English

Is draft: No

Webform: Thank an MIT Community Member

Submitted to: Thank an MIT Community Member

Your Name Anynomous

Your Department, Lab, or Center, or Other Affiliation with MIT Division of Student Life

Person or Group You Would Like to Recognize Donna Maria Greene

Department, Lab, or Center, or Other Affiliation with MIT Other

Other MIT Medical Claims and Member Services

Email Address GRDM@med.mit.edu

Tell Us About It I'd like to thank Donna for her patience and dedication to helping my partner and me navigate a challenging situation regarding a reimbursement from BCBS for our flu shots. Donna clearly explained the situation and process to me and made multiple calls on our behalf to ensure our collection was put on hold until BCBS paid the bill. Small acts of follow-up and kindness like hers can mean so much to people when they are navigating unknown bureaucratic processes.