Well Connection Telehealth

Getting sick isn’t convenient. But Well Connection is.

You can see licensed doctors and providers for minor medical and behavioral health care services with $0 copays*, using live video visits on your favorite device.

Blue Cross Blue Shield (BCBS) Well Connection telehealth video visits are secure. Board-certified physicians and licensed clinicians are required to provide patients with private, secure, HIPAA-compliant, and confidential online visits.

You and your family members can visit doctors and providers anytime, anywhere in the United States, at home, work, or on vacation—weekends and holidays included. All you need is an internet connection and a smartphone, tablet, or computer with a webcam.

Pandemic Updates

See our COVID-19 FAQ for updated guidance on health and dental plan benefits including telehealth options, flexible spending account changes, and more.

Benefits of Well Connection

MedicalBehavioral HealthSecure and Confidential* $0 Copays

* HDHP: Under the March 2020 CARES Act, you don't need to meet your deductible first. Learn more in our FAQ.

Covered Services

Urgent Care

  • Bronchitis
  • Cold & Flu
  • Diarrhea
  • Gout
  • Hypertension
  • Migraines
  • Pink eye
  • Pneumonia
  • Sinus & respiratory infections
  • Sore throat
  • Strep throat
  • Urinary tract infections

Behavioral Health

  • Bereavement
  • Child behavior
  • Couples therapy
  • Depression & anxiety
  • Divorce
  • Sleep disorders
  • Stress
  • Substance use disorder
  • Trauma

Get Started

Well Connection is easy to use. Here's what to do:

  1. Download the BCBSMA MyBlue app or visit BlueCrossMA.org.
  2. Create an account or sign in.
  3. Select My Care from the Home Menu.
  4. Select Well Connection Video Visits under Remote Care.

Have Questions?

If you have questions or need help, contact MIT Benefits.