Contact Human Resources

We're here to help. Reach us by phone, email, or in person.

For Benefits Questions

If you have a question about MIT's health and medical programs, flexible spending accounts, retirement, life insurance, tuition and education plans, enrollment or changes, life events, or benefits forms and publications, find the contact info you need here:

See all benefits contacts

Health Plans
If your question is about:Contact

Billing for services through MIT Traditional Health Plan

MIT Medical PCPs: See Patient Billing or call 617-253-5336.
Billing for services through the MIT Choice Plan
  • For MIT Medical PCPs, see Patient Billing.
  • For HMO Blue New England PCPs, call 1-800-882-1093.
Benefits, claims, referrals through the MIT Traditional PlanVisit MIT Medical Claims and Member Services, email mservices@med.mit.edu, or call 617-253-5979.
Benefits, claims, referrals through the MIT Choice Plan
Selecting a primary care provider for both plans

For a list of MIT Medical providers, visit MIT Medical or call 617-253-5979.

For a list of providers in the Blue Cross Blue Shield network, visit their Find a Doctor website at findadoctor.bluecrossma.com and:

  • Enter your provider's name and location
  • Choose "HMO Blue New England" from the dropdown menu
  • Click "Search"

For further assistance, contact the Blue Cross Blue Shield Member Service Center at 1-800-882-1093.

Retirement
If your question is about:Contact
The MIT Pension Plan

Visit PensionConnect for information on the MIT Pension Plan (also known as the Basic Retirement Plan), or to request estimates and distributions. Or call the MIT Pension Service Center:

  • For callers in the U.S., Canada and Mexico: dial 855-464-8736 (855-4MITPEN) from 9am to 7pm EST.
  • For overseas callers (outside of U.S., Canada or Mexico): dial 858-703-3281 from 9am to 7pm EST.
The MIT Supplemental 401(k) Plan

Get information about your account at Fidelity NetBenefits.

Other
If your question is about:Contact
Life events (marriage, birth or adoption, spouse or partner job loss, etc.)Visit the Life Events website for the forms and information you'll need.
General benefits, including all retiree benefits, on campusVisit the MIT Benefits website, fill out the contact form below, or call 617-253-6151 or toll-free at (855) 253-6151.
General benefits, Lincoln LaboratoryEmail benefits@ll.mit.edu or call 781-981-7067.
Flexible spending accounts (FSAs) Fill out the contact form below, or call 617-253-6151 or toll-free at (855) 253-6151.

For Everything Else

Call Us

Telephone: (617) 253-4251
Fax: (617) 258-8501

Email Us

We're ready to help. Please choose from the list below so we can direct you to the information you need.

Please take note: If your question or comment is related in any way to jobs, job applications, logging in to our career portal, or open positions, you must select "Jobs" from the dropdown above. 

Be sure you have read the Careers FAQ before getting in touch regarding open positions.

Access to Atlas and MIT ID questions are managed via the IS&T Service Desk. Please contact them for assistance.

If your name is mispelled in the system:

Please contact the HR Payroll office at payroll@mit.edu or by calling (617) 253-4255.

If you are an active employee, make changes to your MIT address, home address, phone and e-mail address in the Personal Information page under About Me in Atlas. You may use the Name Change form for name changes only.

Former employees may change their information here.

If you are changing your name:

If you are an active employee, use this Name Change form for name changes only. (For changes to MIT address, home address, phone and e-mail address, use the Personal Information page under About Me in Atlas.)

Former employees may change their information here.

If your name is mispelled in the system:

Please contact the HR Payroll office at payroll@mit.edu or by calling (617) 253-4255.

For on-campus recruiting and student employment, please contact the MIT Careers Office.

MIT employees and outside verifiers can request verification of employment and/or income by visiting this HR/Payroll site.

Contact the HR/Payroll Service Center: http://vpf.mit.edu/payroll, payroll@mit.edu or 617-253-4255.

For current employees, the MIT electronic Form W-2 (eW-2) and instructions are available online through Atlas. (Select W-2s under About Me > Money Matters.)

 

Visit Us

Campus

The MIT Human Resources Office is located on the 5th floor of Building NE49 (600 Technology Square) at the corner of Main and Portland streets. See location on a map.

Hours of Operation: Monday through Friday, 9am to 4pm EST

NE49 Street Address
Building NE49-5000
600 Technology Square
Cambridge, MA 02139

NE49 Mailing Address
Building NE49-5000
77 Massachusetts Avenue
Cambridge, MA 02139

Lincoln Laboratory

Building S2-170
244 Wood Street
Lexington, MA 02420-9108 

MIT Lincoln Laboratory is located in Building S2-170 at 244 Wood Street, Lexington, Massachusetts, which is approximately 14 miles northwest of Boston. See location on a map.

Staff Directory

See our staff directory and learn about our areas of service.