We're here to help. See below for health plan, retirement, and other benefits contacts, as well as where to go for name and address changes, employment verification, and more.
For All Benefits Questions
If you have a question about MIT's health plans, flexible spending accounts, retirement, life insurance, tuition and education plans, enrollment or changes, life events, or work and life programs, find the contact information you need here.
Benefits contact information
For general benefits questions, please contact benefits@mit.edu, or call 617-253-6151; if you are an employee at Lincoln Laboratory, please contact benefits@ll.mit.edu or call 781-981-7055. See additional contact options below.
Health Plans | |
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If your question is about: | Contact |
Patient claims/billing at MIT Health |
See Patient Billing or call 617-253-5979. |
Patient claims/billing for providers in the BCBS network |
Contact BCBS Member Services at 1-888-376-0218. |
Proof of insurance / coverage letters |
If you need to obtain proof of insurance or termination of coverage, please email MIT Benefits at benefits@mit.edu. |
Retirement | |
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If your question is about: | Contact |
The MIT Pension Plan |
Visit PensionConnect for information on the MIT Pension Plan (also known as the Basic Retirement Plan), or to request estimates and distributions. Or call the MIT Pension Service Center:
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The MIT Supplemental 401(k) Plan |
Get information about your account at Fidelity NetBenefits. |
Work and Life Programs | |
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If your question is about: | Contact |
The Work-Life Seminar Series, educational support, child care and parenting support, elder care support, MIT MyLife Services employee assistance program, or general work-life support |
Visit Work-Life. |
Other | |
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If your question is about: | Contact |
Life events (marriage, birth or adoption, spouse or partner job loss, etc.) | Visit the Life Events website for the forms and information you'll need. |
General benefits, including tuition assistance and all retiree benefits, on campus | Visit the MIT Benefits website for details about tuition assistance, life and other insurance, time off and leaves, and more. Or fill out the contact form below or call 617-253-6151 or toll-free at (855) 253-6151. |
General benefits, Lincoln Laboratory | Email benefits@ll.mit.edu or call 781-981-7055. |
Flexible spending accounts (FSAs) | MIT's FSAs are administered by HealthEquity (formerly WageWorks). On their site, you can choose to log in to either WageWorks or HealthEquity. If you have previously used a WageWorks account to log in, you can continue to log into WageWorks for now. If you are new to HealthEquity/WageWorks, please set up a new account under HealthEquity. See login help. If you need more help, email us below, or call 617-253-6151 or toll-free at (855) 253-6151. |
Current employees may view their benefits enrollment in Atlas at any time:
Job, Application, Open Position, and Employment Questions
Be sure you have read the Careers FAQ before getting in touch regarding MIT employment, as we are unable to respond to inquiries that are covered there. If your question is not covered in the FAQ, you may contact us below.
Employment Verification and Loan Forgiveness
If you are an MIT employee who is applying for a loan or credit card, signing a lease, undergoing a background check, applying for student loan forgiveness, or otherwise need proof of employment or income, you or your lender must contact CCC Verify, MIT's employment verifier directly.
Request employment verification here or contact Payroll at payroll@mit.edu.
Do not contact Human Resources for verifying employment or loan forgiveness.
Changes to your Personal Information
If you have a change to your name, home or work address, need a W-2, want to enroll in or change your direct deposit, or want to see vacation, sick, or leave time, visit the Personal Information Center.
For Everything Else
Find Your HRO
MIT's Human Resources Officers (HROs) consult with employees and managers on issues affecting work, job performance, annual reviews, training, hiring practices, leaves of absence, discipline, compensation, harassment or discrimination concerns, layoffs, reorganizations, and conflict resolution. Find your HRO and get in touch.
Staff Directory
See our staff directory and learn about our areas of service. For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly.
Call Us
HR: 617-253-4252
Benefits:
- Campus: 617-253-6151
- Lincoln Laboratory: 781-981-7055
Email Us
We're ready to help. Start by choosing your employment status with MIT below.
I am a current MIT employee
We have an email form just for you. MIT Touchstone login is required.
Reminders:
- For employment verification or student loan forgiveness, request employment verification here or contact Payroll at payroll@mit.edu.
- For a name or address change, or other changes to your personal information, see the Personal Information Center.
We receive an extremely high volume of requests and misdirected emails take longer to resolve, so we urge you to choose carefully.
I am not a current MIT employee (job applicants, inactive, retirees, etc.)
Reach us using the email addresses below.
These are partial addresses to prevent spam. You must fill in the rest of the address yourself, using the format name@mit.edu.
- Job applicants, open positions, questions about applying, trouble logging into the jobs portal, anything at all having to do with applying for jobs at MIT (remember to check the FAQs first): ats-help
- Name or address changes for former employees: See the Personal Information Center.
- Benefits (health plans, tuition assistance, flexible spending accounts, insurance, life changes, enrollment, etc.): benefits
- W-2s for former employees: Here's how to access your W-2 or paystub after leaving MIT.
- Website issues: hrweb (NOT for jobs-related questions)
- For work and life issues or questions pertaining to DEI, labor relations, learning services, or recognition, you may reach out to those staff directly using our staff directory.
- Employment verification or loan forgiveness: Request employment verification here or contact Payroll at payroll@mit.edu.
- Other or not sure: contact-hr (DO NOT USE for employment verification or loan forgiveness)