MIT Administrative Assistant Program

The MIT Administrative Assistant Program (MITAAP) provides Administrative Assistants with the opportunity to enhance their confidence and increase their ability to influence the work, resulting in high levels of excellence, professionalism, and job satisfaction.


The Spring 2019 enrollment period is closed. Information will be posted here over the summer regarding the fall program.

About the Program


The Spring 2019 MITAAP session will begin on Tuesday, March 26, and end on Tuesday, May 14. Sessions will run Tuesday mornings from 9 am to 11 am.

Learning objectives

By the end of MITAAP, participants will be able to:

  • Further develop core skills and knowledge relevant to the success of their departments, labs, and centers
  • Work with a greater sense of respect, confidence, and satisfaction while advancing the work of their areas
  • Leverage a professional network of peers across campus
  • Have greater influence over their work
  • Demonstrate a greater appreciation for their professional identity and value to MIT

Targeted participants

MITAAP is intended for Administrative Assistants who are:

  • Familiar with the responsibilities and challenges of the Administrative Assistant role at MIT
  • Currently successful within their role as an Administrative Assistant
  • Self-starters who demonstrate a high level of engagement and professionalism
  • Ready and eager to learn and develop

MITAAP is not:

  • An orientation to the role of Administration Assistant
  • An opportunity to explore other careers at the Institute
  • Intended to result in a job change

Criteria for participation

To be considered for participation, individuals should meet the following criteria:

  • Have been in the role of Administrative Assistant at MIT for at least six months
  • Demonstrate readiness to learn and develop professionally while at MIT
  • Can commit to attending all program workshops
  • Have explicit support from their manager to participate fully in the program

Learn More

Components of the program

The MIT Administrative Assistant Program consists of four components, each equally important in helping participants reach their professional development goals. We expect participants to make a full commitment to participating in each component.


During program workshops, participants develop core skills critical to the Administrative Assistant role by focusing on best practices, useful strategies, and Institute resources. There will be one-hour of online learning assigned during the course of the program.

Apply learning to work

Between workshops, we ask participants to use the strategies, tools, and resources that they learn during workshops in their work. They complete practical, short assignments between workshops to enable them to do this.

Collaborative community

Participants collaborate and communicate, peer-to-peer, between workshops and following the conclusion of the program to develop their network of peers across MIT.

Manager engagement

Participants are more successful at applying what they learn to their work when they share what they learn with their manager and other colleagues back on the job. After each workshop, we ask participants to share what they learn with their manager and/or teammates and together discuss opportunities for using what they learned in their role.

If a participant's manager is unable to play this role, the participant can choose a "designate" to do this in place of the participant's manager. During the first workshop of the program, the program facilitator will assist participants in identifying a "designate" if the participant prefers this option.

How to apply to MITAAP

The Spring 2019 enrollment period is now closed.


SessionSpring 2019 ScheduleDate & TimeLocation
1Your Role and Value to MIT
  • Explore the opportunities and complexities of the Administrative Assistant role
  • Value your role and its importance to the mission of MIT 
  • Identify the leadership characteristics that you bring to your role
March 26

The Leader Within

  • Identify characteristics of leaders and describe your own leadership characteristics
  • Discuss leadership models relevant to your work
  • Identify leadership opportunities in your workplace and how to leverage them
April 2
3Exceptional Service
  • Build and maintain relationships with your customers and colleagues
  • Provide positive, professional customer service
  • Approach problems from a solutions perspective
April 9
4Working in a Diverse Environment
  • Recognize and respect differences
  • Engage in MIT’s diversity and inclusion initiative
  • Understand your role as a critical member of a diverse team
April 23
5Communicate for Influence
  • Communicate assertively with colleagues
  • Communicate as an active listener
  • Understand and manage how assumptions influence communication
  • Use constructive feedback to communicate with influence
April 30
6Managing Your Time & Productivity
  • Make choices about how you use your time
  • Take control of your time
  • Apply strategies that increase productivity
May 7
7Getting Comfortable with Change
  • Identify personal response to change and transition
  • Strategize ways to be more comfortable with change
  • Initiate change to bring positive improvements to work
  • Take responsibility for positive action
May 14

Need Help?

For all questions, please send an email to and a member of the MITAAP team will get back to you.