Blue Cross Blue Shield Response to COVID-19

See updates for MIT faculty, staff, and postdocs on medical care and coverage during the COVID-19 situation.

See the Human Resources FAQ for more information on health care and benefits during the pandemic.

MIT Medical

MIT Medical has temporarily converted its facilities into clinics that prioritize essential services for children and adults and urgent student mental health and counseling services. 

Blue Cross Blue Shield

Blue Cross Blue Shield of Massachusetts (BCBS) continues to monitor and respond to the serious challenges posed by the outbreak of coronavirus strain COVID-19. BCBS will continue to ensure uninterrupted access to care for its health plan members.

BCBS has established a dedicated Coronavirus Helpline (1-888-372-1970) available for members to answer any questions about benefits, providers, and share other resources related to COVID-19. They have also launched a regularly updated Resource Center that includes information about how to stay safe, a downloadable tip sheet, a video, and FAQs. The 24/7 nurse hotline (888-247-2583) also is available free to all members and offers a safe and convenient clinical resource for minor ailments or questions.

Additionally, effective immediately, BCBS MIT medical plans will: 

  • Remove co-pay, co-insurance, or deductibles for testing, counseling, vaccination (once available), and other COVID-19 care provided at doctors’ offices, emergency rooms, and urgent care centers for all members, consistent with the guidance issued by the Massachusetts Division of Insurance. 
  • Remove co-pays for COVID-19 treatment provided at doctors' offices, emergency rooms, and urgent care centers for all members, consistent with the guidance issued by the Massachusetts Division of Insurance. Any medically necessary treatment for coronavirus is covered under a member’s health plan within the United States or internationally. 
  • Remove co-pays, co-insurance, or deductibles for members with the BCBS telehealth benefit Well Connection for the screening, evaluation, and/or suggested treatment of COVID-19. Telehealth offers convenience (within the United States) as well as the opportunity to avoid potential exposure to contagion. Using Well Connection, you can see licensed doctors and providers for minor medical and behavioral health care services with $0 copays, using live video visits on your favorite device.  
  • Remove administrative barriers, such as prior authorizations and referrals, for medically appropriate care for COVID-19. 
  • Provide access to prescription medications for members with BCBS pharmacy benefits. Members will have access to early refills for all prescribed maintenance medications. We will ensure formulary flexibility if there are shortages or access issues. Members should reach out to BCBS directly for more information.
  • The Internal Revenue Service (IRS) and the Department of Treasury released Notice 2020-15 to allow coverage of testing and services related to COVID-19 before the deductible for people enrolled in a High Deductible Health Plan (HDHP) and HSA.

We also want you to know that BCBS has disaster response and pandemic preparedness plans in place. They have been executing these plans, which are designed to support customers, members, and providers as well as maintain business continuity. Also, BCBS is closely coordinating with federal and state health officials as well as the Blue Cross Blue Shield Association.   

Please feel free to contact BCBS by logging on to  or by calling 1-800-882-1093. In addition, you may contact MIT Benefits for assistance:

Campus: 617-253-6151 /

Lincoln Laboratory:  781-981-7055 /